Return & Refund Policy

At KotiSutra, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we are here to help with our straightforward Return & Exchange Policy.

Kindly choose the size & color carefully, all the details, the size chart are very clearly mentioned along with the product image. We will not be able to exchange the product if you have chosen the wrong size, color or the product. 

We regret to inform you that we do not offer returns or refunds for a change of mind or if you no longer want the product. Also, there will be no returns entertained on Sale products. We encourage our customers to carefully consider their purchase before placing an order. 

All the products have been hand made with hand block printed & traditional fabrics and the processes are manually done. Irregularities which may occur are characteristic of the handcrafted process and are not counted as a defect in the product.

As a company policy we do not provide refund/exchange, or any product sold as each outfit is custom made on order. We take at most care by quality checking the product before shipping.

However, if you claim any damage, we would require a parcel opening video to get the replacement of the product and please inform us within 24hrs of the receipt of the product by writing to us at kotisutra09@gmail.com with your order number, full name, address, tracking number and video of the damaged product and our team will contact you and will guide you through the process. You will have to ship the product back to us with all the packaging.

After receipt of the product it will take 7-10 working days to refund the amount to the source from which the payment is receives. Any discount applied while purchasing will be deducted from the refund amount.

Any order once placed cannot be altered/ cancelled on request. Only any Delivery information such as Name, Address / Contact information can be altered.

​If there are any queries regarding the sizes you can reach us on our Instagram handle or at kotisutra09@gmail.com before placing the order, we will be happy to assist you.

KotiSutra holds the sole discretion to determine whether a refund can be issued. We reserve the right to modify, revoke, or terminate any discount code at its sole discretion, without prior notice. This includes the right to amend this Policy at any time. Customers are responsible for reviewing this policy periodically for updates and changes.