Shipping Policy
At KotiSutra, we are committed to providing you with a convenient and reliable shopping experience, which includes prompt and efficient shipping of your orders. Please review the following Shipping Policy to understand how we handle the delivery of your purchases.
Processing Time:
Orders are typically processed and shipped within 2-5 business days of the purchase date, excluding weekends and holidays. Please note that processing times may vary during peak seasons or promotional events. Once your order has been shipped, you will receive a confirmation email containing tracking information to monitor the status of your delivery. Processing time may exceed during new launches, festive season and sale.
Delivery Partner:
We use India post as our delivery partner. After products are dispatched, it may take 3-7 business days to be delivered according to the location.
**Please make sure address is full and complete, we are not responsible if package is returned due to wrong details/ incomplete address.
IF ANY PACKAGE IS RETURNED TO US- due to incomplete address/ wrong or missing address information/ non-availability / rejection we will not be held responsible. We share the tracking email as soon as an order is shipped, it will be your duty to be informed on the same. Customer will have to pay shipping charges in case of returns; any cancelations will not be entertained in this case. Only on payment of shipping charges the package will be resent.
Contact Us:
If you have any questions or concerns about our Shipping Policy, or if you need assistance with your order, please don't hesitate to contact our customer service team at kotisutra09@gmail.com. We are here to help and ensure that your shopping experience with us exceeds your expectations.
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KotiSutra - Redefining Tradition, Crafting Sustainability.